Privacy Policy

Last Updated: May 29, 2025

Introduction

This privacy policy explains how Folki AB ("folki," "we," or "us") collects, uses, and protects your information when you use our website (joinfolki.com) and AI search optimization services. This policy applies to all users of our platform and services and should be read in conjunction with our Terms of Service ("Terms"), which contain additional important information about how we handle your data and content.

Data Collection and Use

Information We Collect

Account Information

• Email address
• Name
• Payment information for paid plans
• Account preferences and settings

For detailed information about account management and your responsibilities regarding account information, please see the "User accounts and content" section of our Terms.

Service Usage Data

• Search queries and prompts for AI search optimization
• GEO (Generative Engine Optimization) reports and analytics
• Brand tracking data and visibility metrics
• Content optimization requests and results
• Platform interaction data
• Feature usage statistics
• Error logs and debugging information

The ownership and usage rights of your content and optimization data are detailed in the "Intellectual property rights" section of our Terms.

Automatically Collected Information

• IP addresses
• Browser type and version
• Device information
• Operating system
• Access times and dates
• Pages visited

Analytics and Tracking

We use the following analytics and tracking tools:

• Google Analytics and related services
  • We use Google Analytics to understand website traffic and usage
  • You can opt out using Google Analytics Opt-out Browser Add-on
  • For more information, visit Google's Privacy & Terms

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session
• Remember your preferences
• Analyze platform usage
• Improve our services

You can control cookie preferences through your browser settings.

How We Use Your Information

We use collected information as detailed in our Terms of Service (see "Data usage, training, and learning" and "Service improvements and training" sections) for the following purposes:

• Provide and improve our services, including:
  • Platform functionality improvements
  • AI model training (except for Enterprise plan users)
  • Service quality enhancements
• Support and operations:
  • Provide customer support
  • Process payments
  • Send service updates
• Security and maintenance:
  • Maintain platform security
  • Analyze usage patterns
  • Debug technical issues
  • Prevent abuse and fraud

For complete details about our data usage practices, training procedures, and especially Enterprise plan exceptions, please refer to the "Data usage, training, and learning" section in our Terms of Service at folki.com/terms.

Data Sharing and Processing

Third-party Service Providers

We share data with trusted service providers as outlined in our Terms. For specific information about:

• Data processing practices
• Enterprise plan protections
• Service provider requirements
• Custom handling agreements

Please see the "Data usage and learning" section of our Terms.

Enterprise Plan Users

Enterprise users enjoy additional data protection and privacy rights. For complete details about:

• Data training restrictions
• Custom agreements
• Third-party sharing limitations

Please refer to the "Enterprise plan exceptions" section in our Terms.

Your Rights

You have the right to:

• Access your personal data
• Request data correction
• Request data deletion
• Export your data
• Opt out of certain processing
• Withdraw consent

Contact feedback@folki.com to exercise these rights.

Security Measures

We implement industry-standard security measures:

• Encrypted data transmission
• Secure data storage
• Access controls
• Regular security audits
• Employee training

Service Improvements and AI Training

As detailed in the "Data usage, training, and learning" section of our Terms, we may use certain data to improve our services and train our AI systems. Important exceptions and limitations apply, particularly for Enterprise users.

Please refer to our Terms for complete information about:

• Types of data used for training
• Enterprise plan exceptions
• Data handling practices
• Your rights regarding data usage

Data Protection and Security

Our security measures and data protection practices complement the warranty disclaimers and liability limitations detailed in our Terms. For specific information about:

• Platform security
• Data handling
• Risk allocation
• Liability limitations

Please see the "Disclaimer of warranties" and "Limitation of liability" sections in our Terms.

User Content Visibility

Your business data, search optimization requests, GEO reports, and analytics are private and only accessible to you and Folki's authorized employees, contractors, and partners as necessary to provide support and maintain platform functionality.

Your brand tracking data, competitor analysis, content optimization strategies, and AI search performance metrics remain confidential. We do not share your specific business intelligence or optimization strategies with other users.

Other users cannot view your private data, reports, or optimization strategies unless you explicitly choose to share them through our platform's collaboration features.

Liability Protections

Our platform includes technical measures to protect the privacy and security of your business data, reports, and analytics. However, we cannot be held liable for any issues that may arise from users deliberately circumventing our platform limitations or protections to access private data.

Users are responsible for maintaining the confidentiality of their account information and for any activities that occur under their account, whether or not authorized by the user. We disclaim all liability for any damages, loss of profits, or other harm resulting from unauthorized access to user data or business intelligence.

Our warranty disclaimers and liability limitations, as detailed in our Terms of Service, apply to all aspects of our platform and services, including the security and privacy of your optimization data.

Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect data from children.

International Data Transfers

We may transfer data internationally within our service provider network. We ensure appropriate safeguards are in place for these transfers.

Legal Framework

This privacy policy is part of and subject to our Terms. In case of any conflict between this privacy policy and our Terms, the Terms shall prevail.

Changes to This Policy

We may update this policy periodically. Changes will be handled in accordance with the process outlined in our Terms regarding policy updates.

Contact Details

General Contact Information

Company name: Folki AB
Address: Ingenjörsgatan 8a, Göteborg, Sweden
Website: https://joinfolki.com

Contact Us For

• Privacy questions: feedback@joinfolki.com
• Support (Enterprise & Scale plans): support@joinfolki.com
• DMCA and legal issues: feedback@joinfolki.com
• General feedback: feedback@joinfolki.com
• Job applications: careers@joinfolki.com

Response Times

• We aim to respond to privacy-related inquiries within 7 business days
• Support requests are handled according to your plan's service level agreement (see Terms of Service for details)
• For urgent matters related to data protection or security incidents, please mark your email as "URGENT - Privacy concern"

Additional Resources

• Terms of Service
• Documentation
• Careers
• Pricing information

Last updated: May 29, 2025